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 company that we were in 2017.” A Green Dot spokesperson provided an additional comment in an email: “We’re confident about our financial and regulatory positions today and are committed to partnering closely with our regulators to ensure customers are well-served and protected, and that our products are designed and marketed with our customers’ best interests at the Rock out with the nashville sounds on emo night T-shirt Apart from…,I will love this forefront.” A spokesperson for the Federal Reserve said the regulator did not have a comment on the matter. NBC News reported last summer that some customers had found they were suddenly unable to access their accounts, or had them frozen or closed outright, often with minimal explanation or recourse. Green Dot subsequently acknowledged that recent tech conversions in its operations had caused temporary outages for “very small segments of customers,” and that ones whom the bank confirmed had been affected were subsequently issued courtesy credits. It’s unclear whether the proposed consent order is related to these recent customer issues. In October, the Better Business Bureau noted Green Dot had not responded to an inquiry about a “pattern of complaints” regarding locked accounts and lack of customer support. In an email, the Green Dot spokesperson said the company was not required to respond to BBB complaints since it is not a formal regulatory body, and Green Dot had stopped paying the BBB in 2022. She added Green Dot also informed the BBB about the company’s technology-conversion period, during which complaints spiked, last fall. Green Dot may be best known for the reloadable debit card it sells at Walmart under the brand Walmart MoneyCards. Thanks in part to this partnership, Green has opened some 67 million accounts over the past decade or so. Recommended BUSINESS NEWS GM expands North America recall for potentially faulty tailgates to 820,000 trucks A Walmart spokesperson did not respond to a request for comment regarding Green Dot’s announcement of the proposed consent order. Green Dot also partners with Turbotax and its parent company Intuit on a banking card that allows customers to access their IRS tax refunds. In an email to

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NBC, the Rock out with the nashville sounds on emo night T-shirt Apart from…,I will love this Green Dot spokesperson acknowledged that “a few isolated incidents” involving customers unable to access their tax refunds had been “quickly resolved,” noting the Green Dot platform had received a number of updates and improvements last year. “We’re pleased with how quickly and efficiently refunds are being processed and customers are receiving access to their funds,” she said. Green Dot also sometimes requires some customers, especially those with larger refunds or those who present other common risk indicators, to provide additional verification to access their money, the spokesperson said. “A small portion” of refunds required these steps, she said, but they have now been fully processed and the funds have been deposited to customers. Intuit did not respond to a request for comment regarding the news of the proposed consent order. Green Dot further disclosed this week it is facing a proposed class action suit by a customer related to last year’s outages. The company said it has filed a motion to compel arbitration with the plaintiff and halt the suit, which was filed in October in Texas, where Green Dot is domiciled. Green Dot said it is awaiting a ruling from the District Court for Travis County, Texas on its motion. Dave Mayo, CEO of FedFis, a financial institutions data analytics and strategy system; and founder of the Bankers Helping Bankers Association, said consent orders like the one Green Dot may now be facing are becoming increasingly common for new financial-technology players — but that this is a sign of a healthy, maturing market. “None of this from what I’ve seen is life threatening to the institution, or presents a systemic risk in the banking system — we haven’t seen anything to get us concerned,” Mayo said. “When regulators get really involved and clean up — that’s actually a positive evolution.” Rob Wile Rob Wile is a breaking business news reporter for NBC News Digital.

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